A Few Things You Might Be Wondering
We’ve answered the most common questions to help you feel at ease—make choosing a rug feels simple. Our team is here for you 24/7, ready to help whenever you need.
Where do you ship to?
We currently ship to the United States. All orders are delivered directly to your door from our trusted fulfillment partners.
What should I do if my payment fails?
- Try a different payment method — we recommend Visa, Mastercard, which usually work best.
- Contact your bank to ensure the transaction is authorized.
- If the issue persists, feel free to reach out to us at service@gucoon.com, and we’ll be happy to help.
How long will it take to receive my order?
Orders typically arrive within 3–5 business days from the time your order is placed.
How much is shipping?
We offer clear and simple shipping options:
- Mainland USA (Continental U.S.)
Free Shipping · Estimated delivery: 3-5 business days
(Excludes military addresses such as P.O. Boxes, APO, FPO, and DPO)
- Hawaii & Alaska
$60 flat-rate shipping · Estimated delivery: 3–9 business days
(Same address exclusions apply)
All shipping costs are shown clearly at checkout—no surprises. Learn more
Will I need to pay customs duties or additional taxes?
No. All prices shown on our website include applicable taxes and duties.
You won’t be charged any additional fees upon delivery.
What is your return policy?
We accept returns within 60 days of delivery for items that are unused, in original condition, and in their original packaging.
If something doesn’t feel quite right, just reach out to us—we’ll be happy to help guide you through the return process.
Please note: Customized or personalized items are not eligible for return.
What are your Rug sizing options?
How to flat a rug?
